Frequently asked questions

You'll get a confirmation email within a few minutes of checking out. If it hasn't arrived, check your spam folder first — if it's still missing, contact us and we'll look it up.

We can usually make changes any time before the order ships. Email us as soon as possible with your order number. Once a parcel is handed to the carrier we can't recall it.

Pre-order items ship when the product releases, not when you order. If your order mixes pre-order and in-stock items, the whole order ships together once the pre-order arrives — tell us if you'd rather have the in-stock items sent separately.

All major credit and debit cards, plus Shop Pay, PayPal, Apple Pay and Google Pay. Your card is charged at checkout, including on pre-orders.

Orders are packed and dispatched within 1–2 business days. You'll get a tracking number by email as soon as your parcel is on its way.

We ship right across the United States, including Alaska, Hawaii and Puerto Rico. We're not taking international orders at this time.

Full rates are on our Shipping & Returns page.

Singles are sleeved, toploaded and sent in a rigid mailer. Sealed product ships in a box with fill — never a bare bubble mailer. If a card is valuable enough to need more protection than that, it gets more.

Tracking is emailed the moment your order ships. You can also see it any time under Orders in your account, or on our Track Your Order page.

Unopened items can be returned within 30 days of delivery, in their original condition and packaging.

Two things are excluded and are final sale:

• Singles — all single cards, once shipped.
• Sealed Pokémon product — booster boxes, ETBs, bundles, tins and similar.

This doesn't affect anything that arrives damaged, faulty, or isn't what you ordered — see below.

Both are open to abuse in ways other products aren't. A single card's condition can't be verified once it's left our hands, and sealed Pokémon product can be weighed or searched and returned. Making those final sale is what lets us keep prices where they are and guarantee that sealed product really is untouched.

We'll always put that right, final sale or not. Contact us within 7 days of delivery with your order number and photos of the item and the packaging, and we'll arrange a replacement or refund.

Email us with your order number and what you'd like to return, and we'll send return instructions. Please don't send anything back before contacting us — unannounced returns can't be tracked to your order.

We use standard TCG grades:

• Near Mint (NM) — pack fresh or close to it. Minimal handling, no visible wear at a glance.
• Lightly Played (LP) — minor edge or surface wear, still sleeve-playable.
• Moderately Played (MP) — noticeable whitening, scratches or minor creasing.
• Heavily Played (HP) — significant wear, creasing or edge damage. Still tournament legal in a sleeve.

Every single lists its grade on the product page. If a card is borderline we grade it down, not up. There's a fuller breakdown on our Card Condition Guide.

The first image on a listing is a reference shot of the card. The photographs after it show the exact card you'll receive, so you can judge the condition yourself before you buy.

Yes. Every single is checked before it's listed, and sealed product is sourced through official distribution. If you ever have reason to doubt something you've bought from us, contact us and we'll sort it out. Our full Authenticity Promise sets out exactly what we check.

Head to our contact page and send us a message. We answer within 1 business day.