Track Your Order

Every order ships with tracking. Here's how to find yours.

Check your email first

A shipping confirmation with your tracking number is sent the moment your parcel leaves us — usually within 1–2 business days of ordering. If it isn't in your inbox, check your spam or promotions folder before anything else. It's almost always there.

Look it up in your account

If you ordered while signed in, your tracking number is saved against the order. Open your account and select the order to see its current status and carrier link.

Ordered as a guest?

Your shipping confirmation email contains a View your order link that opens the same tracking page — no account needed. That link is the fastest route if you don't have an account with us.

Tracking hasn't updated

Carriers sometimes take a day to scan a parcel in after we hand it over, so a label that says "pre-transit" overnight is normal. If tracking hasn't moved for 7 business days, get in touch and we'll open an enquiry with the carrier. Parcels confirmed lost in transit are replaced or refunded in full.

Still stuck?

Send us a message through our contact page with your order number and we'll track it down for you. We answer within 1 business day.