Shipping & Returns

Everything we ship is packed by hand and sent with tracking. Rates are calculated at checkout based on what's in your cart and where it's going.

Where we ship

We currently ship to addresses within the United States only, including Alaska, Hawaii and Puerto Rico. We're not taking international orders at this time.

Dispatch

Orders are packed and dispatched within 1–2 business days. A tracking number is emailed to you as soon as your parcel is on its way.

Shipping rates

Single cards

Singles ship tracked, in a padded mailer. We charge the postage; we cover the packaging.

• Texas & neighbouring states — $5.29
• Rest of the United States — $5.89
• Alaska, Hawaii & Puerto Rico — $9.99

Sealed product, collectibles and everything else

• Standard — $8.00
• Express — $15.00

Free shipping

Orders of $150 or more ship free within the United States.

How your order is packed

Singles are sleeved, toploaded and sent in a rigid mailer. Sealed product ships in a box with fill — never a bare bubble mailer. If a card is valuable enough to need more protection than that, it gets more.

Tracking

A tracking number is emailed to you as soon as your parcel is on its way. You can also find it any time under Orders in your account, or on our Track Your Order page.

Returns

Unopened items can be returned within 30 days of delivery, in their original condition and packaging.

Two things are excluded and are final sale:

• Singles — all single cards, once shipped.
• Sealed Pokémon product — booster boxes, ETBs, bundles, tins and similar.

Both are open to abuse in ways other products aren't. A single card's condition can't be verified once it has left our hands, and sealed Pokémon product can be weighed or searched and then returned. Making those final sale is what lets us keep prices where they are and guarantee that sealed product really is untouched.

Damaged, faulty or wrong items

We'll always put that right, final sale or not. Contact us within 7 days of delivery with your order number and photos of both the item and the packaging, and we'll arrange a replacement or a refund.

Starting a return

Email us with your order number and what you'd like to return, and we'll send you return instructions. Please don't send anything back before contacting us — unannounced returns can't be traced to your order.

Still need help?

Head to our contact page and send us a message. We answer within 1 business day.